Team Captain (For Pooling)

Boldr is a growing B-Corp dedicated to delivering high-quality client experiences and creating meaningful work in the community. They are seeking a Team Captain to manage their team, handle client issues, and contribute to team growth. The role involves people management, logistics, internal coordination, and external communications with the client.

Requirements

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed
• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
• Ensure that team members are properly trained and working consistently to meet client needs.
• Ensure that the team meets company and client-specific KPI targets.
• Logistics
• Internal Coordination
• External Communications
• Understanding complex client requests and complaints

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development