Senior Customer Service Specialist
BoldrPasay, Philippines
Posted September 30, 2025
Full Time
About the Company
Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing. As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility. Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages. Expand your team with Boldr: a purpose-driven, people-focused BPO company built to help teams, clients + communities grow & connect.
Job Description
We are seeking a Customer Experience Specialist to provide support and build relationships with customers. The role focuses on navigating product inquiries, resolving issues, and ensuring a positive customer experience. It’s a more hands-on support role than standard customer service, emphasizing relationship building and brand representation.
Requirements
- 3+ years of experience in a customer support or CX role
- Excellent written and verbal communication skills
- Proactive and organized with the ability to manage multiple customers
- Comfort solving issues independently and escalating when necessary
- Deep commitment to delivering a premium customer experience