Senior Customer Advocate
BoldrTacloban, Philippines
Posted August 7, 2025
Full Time
About the Company
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
Job Description
We are looking for a Senior Customer Advocate to interact with customers to address inquiries and resolve complaints regarding clients' products and services. As a hybrid role, you will work both in-person and remotely to provide customer service in a timely and professional manner.
Requirements
- At least a bachelor's degree in any field
- 3 years of customer service experience
- Previous experience supporting SaaS products
- Basic knowledge of cloud-based applications and MS Office applications
- Excellent reading comprehension, and verbal, and written communication skills
- Strong and effective phone contact handling skills
- Ability to understand and communicate complex ideas to customers
- Knowledge and experience with Intercom CRM is a plus
- Aptitude to quickly learn and navigate new technology, systems, and applications
Benefits
- Competitive salary
- Opportunity to work with a global team
- Chance to make a meaningful impact
- Professional development and growth opportunities