Manager, Implementations

Manager, Implementations role at Boldr is accountable for the overall performance, scalability, and strategic direction of Implementation Specialists and Project Managers. The role involves leading and developing Team Leads and/or Implementation Specialists, defining and operationalizing the implementation strategy, and ensuring successful customer onboarding outcomes.

Requirements

• Bachelor's degree in Business Administration, Project Management, or a related field.
• At least 5 years of experience in a similar role; e.g., implementation, project management, professional services, consulting, etc.
• Proven people management experience with the ability to coach, mentor, and develop your team members.
• High-level understanding of the HR space, including hiring and workforce management concepts.
• Proven track record with mid-market level engagements; able to lead autonomously to successfully deliver customers' desired business outcomes.
• Proficiency with Google Suite and ticketing system (e.g. Intercom, Linear).
• Ability to manage time and work effectively within a fast-paced, changing environment that is going through high growth.
• Comfortable working with customers to research business processes, diagnose and resolve software issues.
• Advanced understanding of and ability to explain system-to-system integrations.
• Demonstrated ability to influence cross-functional partners and upper management to impact decision-making.

Benefits

• Opportunity to work with a global B-Corp dedicated to delivering world-class client experiences and creating access to dignified, meaningful work in communities around the world.