Analyst II Desktop Support

Boardwalk Pipelines is seeking an Analyst II Desktop Support for our Houston, TX office. The successful candidate will provide level 2 support for the IT Service Desk and support the workstation lifecycle management process.

Requirements

• 5+ years minimum in-depth, hands-on support role on IT Workstation or customer support environment
• 3 years minimum technical knowledge of hardware lifecycle management and software deployment
• Advanced knowledge of help desk software, database connectivity and remote-control tools
• Strong customer service orientation and communication skills
• Advanced computer technology troubleshooting and multi-tasking skills
• Advanced troubleshooting and root cause analysis skills