Head of Customer Success and Implementation
BnberryUnited States
Posted November 19, 2025
Full Time
About the Company
Bnberry is a pioneering technology company in the hospitality industry, dedicated to bridging the gap between traditional hotels and short-term rental platforms through innovative solutions.
Job Description
Bnberry is seeking an experienced Head of Customer Success and Implementation to lead our efforts in maximizing client satisfaction and ensuring seamless onboarding of our partners.
Requirements
- 3–5+ years of experience in Customer Success, Account Management, or Implementation leadership
- Experience managing large, fast-paced portfolios and leading sizeable account or onboarding teams
- Background in SaaS, hotel tech, or hospitality platforms
- Proven track record of driving revenue growth, renewals, upsells, and performance improvements
- Strong negotiation and executive communication skills
- Operationally minded with experience building scalable CS and onboarding processes
- Analytical, with the ability to turn data into insights that drive revenue outcomes
Benefits
- Competitive benefits package
- Generous vacation time
- Remote work flexibility
- Professional development programs
- Dynamic, fast-paced global environment
- Culture of support and innovation
- Advanced productivity tools
- Cutting-edge reporting systems