Customer Experience Manager, North Germany

We are looking for a highly motivated and visionary personality who is interested in shaping the treatment of people suffering from a serious rare disease. As a Customer Experience Manager for Systemic Mastocytosis, you will be primarily responsible for creating general awareness of the disease and communicating the disease and early identification information to the wider referral network.

Requirements

• Mapping and developing the referral pathway and network of HCPs across different specialties
• Establishing contacts with oncology/haematology stakeholders and oncology and physician networks and organisations
• Plannig and carrying out projects and events independently in close cooperation with the KAM and MSL team
• Determining the national and regional care structure and situation of patients with systemic mastocytosis
• Creating a platform for the implementation of national care projects
• Maintaining networks to optimize patient care at regional and national level
• Collaborating with HCPs and a wider range of stakeholders to communicate effective care for patients with mastocytosis
• Removing operational barriers in the referral and patient journey in collaboration with healthcare professionals and a wider range of stakeholders
• Adapting and orchestrating the omnichannel approach to the different customer segments based on the local go-to-market model
• Sharing knowledge gained in the field within the cross-functional team
• Independent and responsible management of the available project budget

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Autonomous approach to new customer acquisition and ability to rebuild resilient customer relationships