Senior Customer Success Manager

Blockworks is seeking a Senior Customer Success Manager to own post-sale customer relationships and help ensure customers see real value from our products during a period of change and growth.

Requirements

• Several years of experience in Customer Success or a closely related customer-facing role in SaaS or subscription-based businesses
• Experience managing multiple clients at once and operating across the full post-sale lifecycle
• Ability to partner cross-functionally to resolve customer issues and push toward outcomes that work for customers and the business
• Comfortability with being uncomfortable in a fast-paced and rapidly changing environment
• Experience working with complex customer segments such as crypto, finance, data, or similarly complex customer segments
• Familiarity with high-growth or early-stage environments where priorities shift and roles flex
• Ability to stand up or evolve a CS function, or contribute to building onboarding and renewal motions

Benefits

• 100% Medical Coverage for You
• Flexible PTO
• Parental Leave
• Hardware Stipend
• Learning & Growth Stipend
• Career Growth
• Global & Diverse Team