Customer Success Manager
Blink - The Employee AppBoston, Massachusetts, United States
Posted March 5, 2026
Full Time
About the Company
Blink is a mobile-first employee experience platform that puts everything employees need right in their hands.
Job Description
We're seeking a Customer Success Manager to join our US, UK, and Australia teams, responsible for guiding customers to achieve their business goals while maximizing the value they get from Blink, a mobile-first employee experience platform.
Requirements
- 3-5 years experience in a Customer Success role within a B2B SaaS business
- Confidence managing the full customer lifecycle, including renewals and upsell conversations
- Proactive, growth-oriented mindset and excitement about contributing to a scaling CS team
- Empathy, strong listening skills, and a customer-first attitude
- Strong technical and digital skills, able to automate tasks using online tools
- Experience in a metrics-driven environment, with a results-oriented approach to your work
Benefits
- Competitive salary
- Generous equity allocations with significant upside potential
- 20 day's leave + public holidays
- 401(k) with generous plan
- Private health insurance
- Enhanced parental leave
- Additional time off between Christmas and New Year
