Customer Support Specialist
Black Tree Gaming LimitedNorth Grenville, Ontario, Canada
Posted October 29, 2025
25000 - 28000 GBP year
Full Time
About the Company
Nexus Mods is the largest video game modding platform on the internet, established in 2001.
Job Description
Nexus Mods is seeking an experienced Customer Support Specialist to join their Moderation and Support team. This role will focus on providing world-class customer experience, managing customer support cases, and identifying opportunities for improvement. The role will involve active customer engagement, proactive issue resolution, and contributing to the development of internal processes.
Requirements
- Good working knowledge of at least one customer support platform (ZenDesk and Helpscout)
- Technically fluent and comfortable navigating web-based tools
- Solution-focused and tenacious problem solver
- Proactive and confident working independently and collaboratively
- Strong communication skills
- Gaming mindset and sense of humour
Benefits
- Flexible training budget
- Private BUPA healthcare
- Video game allowance
- Employee Assistance Programme
- Social events
