Dutch Speaking Customer Service Consultant

Dutch Speaking Customer Service Consultant required for a telecommunications/BPO company. The role involves handling customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate will have fluency in Dutch, customer service experience, and technical knowledge of the company's products and services.

Requirements

• Fluency in Dutch (both written and spoken)
• Previous experience in a customer service or call center role
• Experience in e-commerce, technology, or a similar industry
• Proficient in using customer service software, CRM systems, and Microsoft Office Suite
• Basic technical knowledge of the company's products and services
• Excellent verbal and written communication skills with a strong customer focus
• Ability to handle difficult situations with empathy, patience, and professionalism
• Strong problem-solving abilities with attention to detail and accuracy
• Ability to think on your feet and provide quick, effective solutions to customer issues
• Strong time management and organizational skills with the ability to multitask in a fast-paced environment
• Ability to work independently as well as part of a team
• Flexibility to work in shifts, including evenings, weekends, and holidays if required
• Willingness to undergo training and development to enhance skills and product knowledge

Benefits

• Salary: R24 000 CTC per month