Client Success Manager
Big HealthUnited States
Posted November 23, 2025
110000 - 125000 USD year
Full Time
About the Company
Big Health is a leading provider of accessible mental health care solutions through its comprehensive app-based treatments. Designed by clinical experts, Big Health offers clinically proven digital therapeutics that expand access for employers, payers, and patients, creating an inclusive, scalable, and affordable mental health ecosystem.
Job Description
At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. We're a remote-first company, and this role can be based anywhere in the US. As a Client Success Manager, you will own the relationships and the creation and execution of strategic account plans between Big Health and a portfolio of our client partners.
Requirements
- Minimum of 4+ years of enterprise account management experience
- Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment
- Ability to act proactively to influence key stakeholders and drive decisions
- Strong executive presence and ability to communicate confidently with senior benefits leaders
- Strong attention to detail
- Clear, collaborative communication skills and a willingness to support your Big Health team
- Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides) and analyzing data (Excel / Google Sheets)
- Familiarity with Looker and Salesforce is highly desirable
- An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples’ lives is strongly preferred
Benefits
- Generous vacation policy
- Professional development fund
- Flexible working arrangements
- Competitive salary packages including stock options