Junior Client Support Specialist

The Junior Client Support Specialist provides timely and professional support to clients across multiple communication channels, handling client inquiries and maintaining service standards and regulatory obligations.

Requirements

• Assist clients with account-related queries, platform navigation, and basic trading support
• Escalate complex or high-risk issues to senior team members in accordance with internal procedures
• Adhere to compliance, regulatory, and data protection requirements at all times
• Maintain accurate and detailed case notes within internal systems
• Meet individual and team service level agreements (SLAs), including response time and resolution targets
• Participate in ongoing training to build product, platform, and market knowledge

Benefits

• Healthcare coverage (medical, dental, optical)
• Gym benefits
• Flexibility in smart casual dress code