Client Retention Specialist (Remote)

Beyond Finance is seeking a Client Retention Specialist to guide individuals toward debt freedom through compassionate, individualized care and a focus on compliance. This role involves educating and assisting clients facing financial hardship, acting as a primary point of contact for the financial hardship debt program, and resolving client issues with empathy and efficiency. The ideal candidate will thrive in a fast-paced environment and have strong communication and problem-solving skills.

Requirements

• Experience in Retention, Sales, or Collections
• High school diploma or equivalent
• Proficiency with a Client Relationship Management (CRM) system
• Resilience and ability to handle high call volumes
• Strong communication and customer focus skills
• Adaptability to different client personalities

Benefits

• Health programs
• Dental programs
• Vision programs
• Paid holidays
• Paid parental leave
• 401(k) matching program
• Career development & training
• Team spirit & culture