The Patient Access Representative ensures that the patient's experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected, and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically, or in person.
Requirements
- Registers patients presenting for visits
- Processes patient co-payments, co-insurance, deductibles, and balances due
- Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results
- Counsels patients regarding non-covered services
- Monitors patient waiting area for a smooth, efficient registration flow
- Responds to patient concerns and potential patient safety issues accordingly
- Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information
- Initiates patient scheduling activities by prioritizing and accessing a variety of sources
- Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments
- Ensures all required key patient scheduling and registration information is captured and verified
- Identifies and communicates Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care
- Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission
- Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers' compensation insurance, third parties, behavioral health, or others as required
- Applies the appropriate guarantor and insurance to each patient's visit
- Communicates financial clearance status to patients
- Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays
- Flexible Scheduling
- Professional Development Opportunities
