Customer Service Operator

Betfair is seeking a Customer Service Operator to join their day team, providing excellent customer service and support to customers. The role involves answering calls and emails, processing KYC checks, and updating knowledge about betting products. The company prioritizes employee support, teamwork, and a vibrant, engaging culture.

Requirements

• A passion for customer service!
• Understanding of upholding confidentiality of sensitive customer information
• Ability to make clear and well-reasoned decisions
• Availability to work out of hours shifts and weekends
• Strong computer literacy and familiarity of MS Office Applications
• Excellent written and verbal communication skills
• Initiative and ability to prioritize tasks
• High level of attention to detail
• Strong computer literacy and familiarity of MS Office Applications
• Excellent written and verbal communication skills

Benefits

• Competitive parental, volunteer and study leave
• Social events
• Team office drinks
• Free breakfast
• Health and wellbeing initiatives