BERT OGDEN MCALLEN NISSAN PARTS MANAGER

Bert Ogden is seeking a Parts Manager to lead a profitable and efficient parts department within a Nissan dealership. The role involves managing parts inventory, staff, pricing, merchandising, and customer service. The manager is responsible for maintaining excellent customer satisfaction, achieving sales goals, and ensuring compliance with regulations.

Requirements

• Promote and maintain excellent customer service and employee satisfaction.
• Forecast goals and objectives for the department.
• Work with the Service Manager and Body Shop Manager to ensure a timely turnaround of parts.
• Prepare and administer an annual operating budget for the parts department.
• Hire, train, motivate, counsel, and monitor the performance of all parts department staff.
• Monitor parts department employees’ payroll records.
• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Handle customer complaints immediately and according to the dealership’s guidelines.