Customer Success Manager - SMB

Benepass is a fintech company making benefits easy for companies. The Customer Success Manager - SMB role involves managing SMB and emerging tech clients, ensuring customer satisfaction and growth.

Requirements

• 3-5 years of experience in customer success or account management in SaaS, start-up, healthcare, or Benefits space
• Direct experience working in the Benefits space
• Proven track record of managing and growing SMB and emerging tech accounts
• Demonstrated ability to analyze data and business insights to influence stakeholder decision-making
• Ability to interact with customer teams at various levels of technical and non-technical depth
• Experience working with cross-functional teams

Benefits

• 95% coverage of medical, dental, and vision
• Flexible PTO
• Several team on-sites a year
• $250 WFH setup
• $150/month cell phone + internet
• $100/month Wellness