Vice President

Our client is a leading organisation known for delivering high-quality operational solutions and supporting global customers with excellence. They are committed to strong service delivery, continuous improvement, and maintaining robust standards across all customer-facing functions.

Requirements

• Achieve assigned performance targets in line with Service Level Agreements.
• Maintain high-quality transaction standards within established parameters.
• Control claim costs effectively, ensuring leakage is minimised.
• Ensure accuracy of reserves and payments while managing the full lifecycle of each claim.
• Adhere strictly to company policies and procedures.
• Manage inbound and outbound calls alongside all written correspondence relating to claims.
• Prioritise customer satisfaction through rapport building, clear communication and timely resolution of concerns.
• Perform any additional essential tasks as directed by the supervisor.

Benefits

• Competitive salary