Field Service Technician

The Field Service Technician will operate a service vehicle and travel to customer locations to perform in-field, machinery diagnostics and repairs as required.

Requirements

• Perform in-field machinery diagnostics and repairs as required
• Serve as an in-field representative for the dealership to provide service solutions and enhance customer satisfaction
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor
• Document machine information and repairs completed on work order, including parts and fluids used
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility
• Comply with all state laws while operating a company vehicle
• Maintain assigned service vehicle in areas of cleanliness, daily maintenance, and inspections
• Maintain positive and professional working relationships with coworkers, management, and vendors with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner
• Follow all safety rules and regulations and adhere to all policies and procedures as specified in company manuals and the employee handbook
• Participate in all company driven communication efforts including department meetings, electronic communications (email and text) and other related efforts
• Proactively seek and participate in available company sponsored training to develop skills and knowledge
• Maintain prompt and regular attendance according to department and company policies

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off