Quality Control Officer
BDO UnibankSan Juan, Philippines
Posted June 24, 2025
Full Time
About the Company
BDO Unibank provides a range of banking and financial services in the Philippines.
Job Description
The Quality Control Officer will monitor call, email, and social media interactions, perform quality evaluations, and lead quality initiatives in the Customer Contact Center.
Requirements
- Completes quality evaluations on a daily basis
- Leads and/or participates in center support activities
- Facilitates basic Quality Training and certification
- Participates in scoping sessions and conducts UAT for projects
- Monitors team performance and resolves minor operational concerns
