Customer Care Specialist

BCforward is seeking a Customer Care Specialist to provide assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.

Requirements

• Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers
• Assist with problem resolution
• Respond to phone inquiries in a prompt, courteous and concise manner
• Document all encounters in clear and concise online logs
• Transfer callers to other Call Center units as needed
• Meet individual performance standards
• Perform other duties as may be assigned by management