Service Desk Specialist

We are looking for a Service Desk Specialist with a minimum of 2 years of experience in supporting users via helpdesk. Responsibilities include technical support, configuring software, resolving network problems, and collaborating with IT teams.

Requirements

• Minimum 2 years of experience in supporting users via helpdesk
• Ability to independently diagnose and resolve incidents reported by end-users
• Nice to have knowledge of the ServiceNow system
• Knowledge related to user management services, such as Active Directory, Microsoft 365
• Practical knowledge of Windows and macOS operating systems
• Knowledge of LAN and WAN network issues
• Communicativeness and ability to work in a team
• Ease of establishing and maintaining interpersonal relationships
• Good knowledge of English (minimum B2 level)

Benefits

• Hybrid work mode
• Training support in developing skills
• Company benefits package, including life insurance, private medical care, Multisport card funding, English language learning, possibility of participation in training and courses, participation in company events
• Access to Bauer Academy, where you can use development content