Battersea Academy for Skills & Employment

The Front of House Manager ensures a seamless, high-quality experience for every patient from arrival to departure, maintaining excellent service standards, smooth patient flow, and compliance with clinic protocols.

Requirements

• Experience in hospitality, hotel management, or premium service environment
• Proven ability to manage a small team and maintain service standards under pressure
• Strong interpersonal and communication skills, both face-to-face and written
• Excellent organisation, multitasking, and time management skills
• Understanding of administrative and compliance requirements in regulated environments
• Confident using digital booking, CRM, or electronic medical record systems

Benefits

• Full-time, stable role in a growing clinic
• Supportive and respectful team environment
• Training provided on systems and protocols