We are seeking a proactive PSO Scheduler to join our Alarm Aftercare Desk Team. This role plays a vital part in ensuring efficient workforce scheduling, optimal resource allocation, and excellent service delivery using Planning & Scheduling Optimisation tools (FSM & PSO).
Requirements
- Manage and optimise daily engineer schedules using FSM + PSO platforms.
- Allocate resources effectively based on skills, availability, and geographic location.
- Apply PSO algorithms to minimise travel time and maximise productivity.
- Monitor service delivery, track job progress, and dynamically reschedule when required.
- Collaborate closely with field operations managers, field team leaders, customer service teams, and management to ensure smooth workflow.
- Provide insights into task behaviours and performance of field teams.
- Analyse scheduling data and KPI metrics to drive continuous improvement.
Benefits
- 33 days Annual Leave (includes bank holidays)
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (up to the value of £2k)
- Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
