Attendant - Guest Room

Provides outstanding customer service to hotel guests by properly cleaning the guest rooms in accordance with established policies and procedures.

Requirements

• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
• Provides professional greeting when interacting with guests and housekeeping personnel.
• Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
• Accurate use of proper telephone/radio techniques and etiquette.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
• Answer patrons’ complaints and resolves problems.
• Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats.
• Must be able to occasionally lift and/or move more than 40 lbs.
• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
• Must interact with guests and other hotel personnel in a courteous, empathetic and discreet manner.

Benefits

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts