Customer Experience Representative (Digital Advertising)

We are looking for a Customer Experience Representative to join a fast-paced, data-driven environment and help with onboarding new clients, setting up and optimizing programmatic campaigns, and building strong long-term client relationships.

Requirements

• 3-5 years of experience in Affiliate Management or Account Management at an Ad Network, DSP, Performance Agency, CPA Network, and or Media Buyer
• Experience optimizing programmatic or data-driven marketing campaigns
• Proficient in Excel (advanced functions) and familiar with BI tools (PowerBI, Harmony, Looker, etc.)
• Strong communicator with the ability to simplify technical concepts and motivate a diverse, global client base
• Motivated, proactive, detail-oriented, and adaptable
• Demonstrated history of growing, retaining, and educating SMB or enterprise advertising clients
• Ability to interpret data, translate insights into action, and present recommendations to internal teams and executives
• Experience running A/B tests and providing creative and data-driven solutions to campaign challenges
• A passion for digital advertising, analytics, and working in a collaborative, high-growth setting

Benefits

• Flexible hybrid work environment
• Opportunity to work with a dynamic and collaborative team
• Professional development opportunities