Front Desk Supervisor | AYANA Komodo

The Front Desk Supervisor is responsible for leading and supervising all daily operations at the Front Desk to ensure seamless, efficient, and guest-focused service. This role supports the Front Office team, handles guest concerns, coordinates interdepartmental communication, and upholds hotel standards and procedures.

Requirements

• Supervise daily Front Desk operations including check-in/out processes, team assignments, and guest service quality.
• Coach and support team members through real-time feedback, scheduling, grooming checks, and task delegation.
• Handle guest complaints and requests promptly, ensuring timely follow-up and guest satisfaction.
• Collaborate with Housekeeping, Reservations, and Accounting to ensure room readiness, billing accuracy, and operational coordination.
• Monitor Front Desk resources and supplies, maintain proper documentation, and represent the department in internal meetings.
• Excellent communication skills in English (spoken and written); fluency in a second language is a plus.