Service Desk Specialist - Rockville, MD - Hybrid

Provide Tier II level technical support for Windows OS, networking, and other end-user devices. Troubleshoot and resolve network-related problems, Azure networking issues, and user onboarding.

Requirements

• Knowledge of working with technology and Microsoft Office 365
• Ability to identify and resolve problems
• Strong knowledge of Windows operating systems and related troubleshooting techniques
• Excellent communication and problem-solving skills
• Troubleshooting and issue resolution for Azure-based services
• Customer service and issue prioritization - ServiceNow ticketing system
• Problem-solving and critical thinking
• Security and compliance knowledge

Benefits

• health insurance
• paid vacation
• disability insurance
• life insurance