Servicenow ITOM CMDB - TCS: In-depth experience with ServiceNow IT Operations Management (ITOM) modules, particularly Configuration Management Database (CMDB). Proven track record of implementing and managing CMDB and Discovery solutions in ServiceNow.
Requirements
- In-depth experience with ServiceNow IT Operations Management (ITOM) modules, particularly Configuration Management Database (CMDB).
- Proven track record of implementing and managing CMDB and Discovery solutions in ServiceNow.
- Strong understanding of ITIL processes, specifically related to Configuration Management.
- Experience in creating and maintaining installation and configuration documentation related to CMDB setups.
- Proficiency in ServiceNow Discovery and Service Mapping, including agentless discovery.
- Familiarity with the integration of CMDB with other ServiceNow modules such as Incident, Problem, and Change Management.
- Able to conduct health checks and audits of the CMDB to ensure data accuracy and completeness.
- Skills in scripting and automation to enhance CMDB and Discovery functionalities in ServiceNow.
- Excellent analytical and problem-solving abilities.
- Strong communication skills to collaborate with technical and non-technical teams.
Benefits
