Service Desk Engineer

A Service Desk Engineer provides technical support to end users and organizations, resolving issues quickly and minimizing disruption. The role involves troubleshooting hardware, software, and network issues, managing user accounts, and documenting solutions.

Requirements

• Troubleshooting hardware, software, network, and system issues.
• Responding to tickets via phone, email, or a ticketing system.
• Installing and configuring new hardware and software.
• User account management, including password resets and access control.
• Documenting problems and solutions.
• Escalating complex issues.
• Knowledge of Windows, macOS, and Linux.
• Familiarity with network basics.
• Experience with ticketing systems.
• Soft skills: communication, patience, and problem-solving.
• Understanding of ITIL practices.
• Understanding of ITIL principles