Desktop Support Engineer

This Desktop Support Engineer role focuses on assisting users with hardware, software, and networking issues. The role involves walking customers through troubleshooting, diagnosing problems, and customizing desktop applications. This is an on-site position in Hyderabad, Telangana, India.

Requirements

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Follow up with clients to ensure their systems are functional