Support Engineer (English & Mandarin)
AvePointKuala Lumpur, Kuala Lumpur, Malaysia
Posted September 15, 2025
Full Time
About the Company
AvePoint is a global leader in data security, governance, and resilience, specializing in solutions for Microsoft, Google, Salesforce, and other collaboration environments. With over 25,000 customers worldwide, AvePoint offers a comprehensive suite of services including SharePoint governance, migration, management, integration, optimization, reporting, protection, and Office 365 management, ensuring organizations can collaborate with confidence. Their global channel partner program and solutions available in over 100 cloud marketplaces further enhance their market reach and expertise.
Job Description
We are seeking enthusiastic and tech-savvy individuals to join our Support Engineering team in Kuala Lumpur. The role involves providing Level 1 and Level 2 support to clients, troubleshooting software issues, and ensuring customer satisfaction. This position offers opportunities to learn and grow in a dynamic IT environment.
Requirements
- Provide Level 1 and Level 2 Support to existing clients.
- Troubleshoot and resolve reported issues.
- Identify, troubleshoot, and resolve technical issues.
- Maintain customer satisfaction.
- Communicate effectively with internal R&D and quality assurance teams.
- Manage tasks, track changes, and document software updates.
- Prepare weekly reports and present them professionally.