Customer Success Manager

We are looking for a Customer Success Manager to join our growing team. We are seeking a person who knows that real customer success comes from the heart. Someone who has the best customer management and business consultancy skills. A person who is passionate about engaging customers and expanding their use cases. A person with impeccable relationship-building skills and can create win/win environments for all parties.

Requirements

• 5+ years’ experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Technology background strongly preferred (SaaS, RPA, or Computer Software)
• Bachelor’s degree required. MBA is a plus
• Prior experience in closing sales deals with clients of all sizes at the executive level
• Experience with Salesforce or other Force.com platforms
• Proficient in Office software
• Experience in building successful intelligent automation programs resulting in significant value to the business enterprise