Customer Success Manager (Bilingual - French/English)
AutoLeapToronto, Ontario, Canada
Posted October 27, 2025
Full Time
About the Company
AutoLeap is a cloud-based auto repair shop management software, committed to empowering auto shop owners to drive their businesses into the fast lane. Our platform is meticulously designed to modernize every facet of the auto repair shop experience, from workflow management to parts ordering, customer communication, and more. With a strong presence in the auto repair industry, AutoLeap is trusted by a growing community of over 1,000 shops across the United States and Canada. If you're interested in joining our dynamic team, explore career opportunities here: https://autoleap.com/careers/ To witness how AutoLeap can transform your shop and help it thrive, get a free demo at: https://tinyurl.com/yc88t3dk For the latest investment news and financial updates about AutoLeap, visit our Crunchbase profile: https://www.crunchbase.com/organization/autoleap.
Job Description
AutoLeap is seeking a Customer Success Manager to drive innovation within the automotive industry by empowering shop owners to successfully use their shop management software. The role involves building customer relationships, managing escalations, and contributing to the growth of the business. AutoLeap is a leading SaaS provider for auto repair shops.
Requirements
- Bilingual Communication: Fluency in French and English, with confident communication.
- Software Experience: 8-24 months of experience at a software company with SaaS and SMB experience.
- Sales Skills: Experience demoing and closing sales opportunities.
- Organizational Skills: Ability to manage a large book of business.
- Proven Success: A strong track record of achievement in previous roles.
- Customer Focus: Passion for helping others and customer satisfaction.
Benefits
- Comprehensive health plan with significant employer contributions
- Flexible time off
- Monthly meal stipend
- Employee Recognition
- Career development
