Senior Product Management Associate

Join athenahealth as a Senior Product Management Associate and work on enhancing capabilities within our Electronic Health Record (EHR) to provide best-in-class quality measure insights through VBC tools and experiences. We are seeking a mission-driven, innovative, and outcomes-oriented team member who shares our goal of improving healthcare.

Requirements

• Represent the customer for your assigned product area, ensuring ownership of the end-to-end customer journey and all touchpoints.
• Partner with UX to research the problem space, identify user needs, and conceptualize solutions.
• Effectively frame and identify user-centered problems.
• Define epics and user stories, clearly articulating business requirements and acceptance criteria—including UX/CX/Support needs.
• Partner with Engineering to develop product features.
• Identify and track metrics and success criteria, creating transparency into program success and opportunities for improvement.
• Engage with Customer Success, Operations, and other internal partner teams to understand customer issues, communication of product decisions, and next steps.
• Drive ongoing backlog allocation and prioritization for customer issues within your area of responsibility.
• Support the rollout of fixes and features through alpha, beta, and general availability stages by collaborating with customer-facing teams, analyzing feature impact, and preparing communications.
• Partner with Product Management leaders to drive portfolio and product strategy.

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• Flexible work arrangement with consistent communication and digital collaboration tools to find a balance that feels fulfilling and productive for each individual situation.
• Sponsorship of events throughout the year, including book clubs, external speakers, and hackathons.
• Company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.