Platform Support Analyst II

Platform Support Analyst II role involves managing technology support functions, overseeing Microsoft 365 administration, and administering Windows and MacOS technologies within an enterprise environment. The role also involves leading the resolution of end-user hardware and software issues, maintaining technical documentation, and monitoring service desk tickets.

Requirements

• Exceptional communication skills
• Proficiency in MS 365 Office Suite
• Proficiency in administering macOS devices and services
• Strong troubleshooting and collaboration skills
• Understanding of and familiarity with AI tools and platforms
• Strong interpersonal skills
• Familiarity with process improvement methodologies
• Technical troubleshooting expertise
• Ability to configure Windows platform software
• Customer-centric mindset
• Mentorship abilities
• Team collaboration skills
• Initiative and problem-solving mindset
• Discretion and confidentiality
• Passion for ASU's mission

Benefits

• Hybrid work schedule
• Comprehensive benefits package
• 401(k) plan with matching employer contribution
• 22 days of vacation time
• 11 holidays
• Parental leave
• Significant tuition reductions
• Professional development opportunities
• $30 bi-weekly cell phone reimbursement