Service Desk Specialist III

Service Desk Specialist III will support one of Astreya’s key clients, troubleshooting desktop/computer and mobile device hardware and software issues while delivering excellent customer service.

Requirements

• Minimum 3-5 years of Service Desk/IT Help Desk experience in an enterprise environment
• Ability to work independently with minimal supervision
• Proactive and curious mindset
• Excellent coordination skills and a team player
• Ability to identify issues and escalate as needed
• Strong professional interpersonal and customer service skills
• Ability to resolve technical issues under pressure
• Demonstrated clear and effective verbal & written communication skills
• Expertise with Windows operating system, Office 365 suite and other Microsoft applications and toolsets
• Experience troubleshooting hardware and software for Android and iPhone devices in a professional office environment
• Experience with mobile phone provisioning and set up in a professional office environment
• Experience using an IT Knowledge Base and ticketing system, preferably ServiceNow
• Experience applying ITSM best practices to Incident and Service Requests management
• Knowledge of Entra ID

Benefits

• Medical provided through UHC (PPO, HSA, Surest options)
• Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law