Client Services & Operations Specialist

We’re looking for passionate, detail-driven professionals to join our Advisor Services, Account Operations, and Transfer teams. In this role, you’ll be at the heart of helping financial advisors deliver exceptional experiences to their clients.

Requirements

• Serve as a primary point of contact for advisors and their staff, providing guidance on account opening, funding, maintenance, and transfer requests.
• Manage a queue of service cases, ensuring timely and accurate resolution of inquiries and operational tasks.
• Review and process transfer paperwork accurately and efficiently, including ACAT, Non-ACAT, and DTC transfers.
• Track incoming and outgoing transfers, resolving issues and NIGO items promptly.
• Collaborate with internal teams and partner custodians to process transactions such as contributions, withdrawals, investment changes, and transfers.
• Provide training and support on platform usability and administrative processes.
• Take ownership of requests, follow through to completion, and maintain clear communication with stakeholders.
• Ability to assess and minimize risk to organization.
• Conduct daily audits to ensure accurate books and records.
• Report feedback on process improvements and help manage firm risk by setting appropriate expectations.

Benefits

• Competitive salary with bonus eligibility
• Comprehensive benefits package
• Hybrid work schedule available for candidates near Phoenix, AZ
• Flex Time or Paid Time Off and Sick Time Off
• 401K – 6% Employer Match
• Medical, Dental, Vision – HDHP or PPO
• HSA – Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement