We're looking for an Implementation Manager to own the customer onboarding journey from the handoff from Sales to platform go-live. This role is critical to ensuring our customers have exceptional first experiences with the Aspire platform and are set up for long-term success.
Requirements
- 3-5+ years of experience in customer-facing project management, technical implementation, or management consulting within the B2B SaaS industry
- Proven track record managing complex technical implementations from kickoff through go-live, ideally for B2B SaaS products with integration requirements
- Strong project management skills managing multiple concurrent projects without dropping balls, with stellar organizational skills and meticulous attention to detail
- Exceptional communication skills—both written and verbal—with the ability to translate technical concepts for non-technical audiences and navigate conversations with C-suite executives and day-to-day users alike
- Information gathering and discovery skills—you're comfortable asking clarifying questions, filling in gaps when initial information is incomplete, and ensuring you have what you need to set customers up for success
- Demonstrated escalation management skills and comfort navigating difficult conversations with grace, whether resetting timelines, managing scope, or addressing misaligned expectations
- Bias toward action and comfort operating in fast-paced, ambiguous environments with minimal oversight
- Self-starter mentality—you can learn new systems quickly, identify what needs to be done, and drive outcomes without constant supervision
Benefits
- Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered
- Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup
- 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan
- Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy
- Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry
- Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms
- End-of-Year Break – We typically close between Christmas and New Year's to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs
