Legends Global is recruiting for a Director of Event Services for Pinnacle Bank Arena. The successful candidate will be responsible for the overall coordination and execution of all ticketed and non-ticketed events.
Requirements
- Direct, supervise and schedule all aspects of operations including event coordination and services, event staffing, Manager on Duty schedules, audio/visual production services, all security, crowd and risk management, police, fire and safety personnel, and ADA compliance.
- Directly supervise Event, Guest Services, Security, and Parking Managers, and their applicable part time staff.
- Assist in the preparation and negotiation of service agreements for event services security, event staffing and other agreements as needed.
- Act as liaison between unions, tenants, facility contractors and county emergency personnel as needed.
- Know and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
- Attend department head and staff meetings.
- Develop and maintain a harmonious working relationship with all of the other departments.
- Oversee coordination and management of the IATSE stagehand union for all venue events.
- Oversee coordination and management of merchandise with the events and the venue’s merchandise entity.
- Lead communication of necessary event information to staff & stakeholders; troubleshoot and problem solve.
- Monitor and supervise facility set-up when necessary, actively work with clients to ensure their needs are met.
- Monitor, review, and ensure front of house and back of house areas are appropriately ready and in good standing prior to and during events; troubleshoot and problem solve issues preemptively, and in real time
- Work with Team Members and others to resolve any outstanding issues, conduct after action reports as needed.
- Attend appropriate planning, organization, and other event and facility meetings.
- Assist in non-concert bookings (meetings, banquets, trade shows, etc) and accurately execute calendar holds, rental terms, and contracts
- Assist in annual budget preparation for the department.
- Prepare reports of monthly event activities for submission to the General Manager.
- Develop standard operating procedures for the Event Services Department and monitor their compliance.
- Hire, train, and evaluate all Event Services Team Members.
- Plan, organize, and assign all day-to-day work assignments for Event Services team members, and for events.
- Maintain positive employer/employee relations and labor relations.
- Assist with employee development and coach department personnel to work to full potential.
- Identify corrective action procedure needs for employees whose performance or conduct does not meet required levels.
- Conduct performance appraisals.
- Work extended and/or irregular hours including nights, weekends and holidays as needed.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
