We are looking for a motivated IT Supporter to join our Global Service Desk team in Heidelberg. As a hands-on IT support professional, you will provide high-quality end-user IT support and collaborate closely with local and global IT teams. Join a dynamic and growing environment with a team that values collaboration, creativity, and continuous improvement.
Requirements
- Acting as the first point of contact for technical issues and delivering hands-on 1st and 2nd level support
- Preparing and configuring IT equipment for new hires and coordinating logistics
- Performing routine maintenance, software updates, and hardware installations
- Supporting the daily operation of local IT services, infrastructure, and related processes
- Logging, resolving, and escalating incidents using ServiceNow in line with global standards
- Collaborating closely with local colleagues, student assistants, and the global IT team
- Contributing to documentation and internal knowledge sharing to support learning and improve resolution times
Benefits
- Onboarding program
- Customized training opportunities with generous financial support
- Direct access to a tram station and parking spaces
- JobTicket based on the Deutschlandticket
- Option to lease a JobRad (company bike)
- Free soft drinks, fresh fruit, and a wide variety of snacks
- Complimentary lunch every day
- Attractive salary package including a company pension plan (bAV), internet allowance, and short- and long-term incentive programs
- Brand-new laptop and an iPhone
