Asbury Automotive Group is looking for a BDC Service Agent to help redefine the car-buying experience. The successful candidate will have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry.
Requirements
- Manage large amounts of inbound/outbound calls and emails in a timely manner
- Identify customer needs, provide information on service appointment availability
- Partner with the service department to schedule vehicle service appointments
- Excellent customer service skills and motivation to be successful
- High volume incoming and outgoing calls, ranging from 50+ calls per day
- Advanced computer & phone skills
- Minimum typing 35-40 words per minute at minimum
- Experience using customer tracking systems to track calls and appointments preferred
- Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
- Appointment setting experience a plus
Benefits
- Weekly pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
