Treasurer's Office - Compliance and Research Specialist

The Arlington County Treasurer’s Office is seeking a Treasury Specialist II – Compliance and Research Specialist to assist with the collection of delinquent accounts and participate on the call center team. The employee will perform customer service, compliance, administrative, and technical support duties to assist in the collection and processing of delinquent taxes and fees.

Requirements

• Contacting debtors regarding delinquent accounts
• Responding to inquiries received in person, by email, and by phone in a call center environment
• Explaining tax policies and regulations
• Conducting skip traces to determine debtors' whereabouts
• Referring customers to other County and/or State agencies as needed
• Submitting delinquent accounts for lien and seizure when appropriate
• Providing customer service to internal and external stakeholders

Benefits

• Paid Time Off
• 401k Matching