Medical Information Senior Manager, Customer Management

Join argenx as we transform immunology and deliver medicines that help autoimmune patients get their lives back. We are building a new kind of biotech company that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business.

Requirements

• Assist in the prompt and accurate responses to medical information requests from internal and external customers through the MI Response Center, email, fax and websites for US, Canada and Global
• Assist in the documentation of the inquiries and responses accurately and completely comply with relevant Standard Operating Procedure (SOP)/ Work Instruction and regulatory guidelines
• Ensure that adverse events and product quality complaints are processed in accordance with company SOPs
• Assist in the creation, review and maintenance of MI documents by ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs
• Liaise with publications and clinical development groups to develop and maintain timely and relevant product expertise
• Perform critical analysis and synthesis of internal/external literature related to argenx products and therapeutic areas of focus
• Supports internal teams by providing literature reviews and medical and scientific information related to argenx therapeutic areas
• Exhibits broad knowledge of assigned therapeutics areas, product labelling and regulatory guidance
• Assists in maintenance of relevant knowledge repositories, including medical information responses and publications
• Appropriately liaise with Drug Safety and Quality regarding adverse events and product complaints, ensuring systematic capture and timely reporting
• Manages materials through the US medical, legal and regulatory review process as appropriate
• Complete all work in accordance with regulatory requirements, industry standards, and argenx policies
• Serves as medial affairs liaison to cross-functional groups for the incorporation of current medical/scientific information into department documents and processes.

Benefits

• Comprehensive benefits package
• Retirement savings plans
• Health benefits