Senior Support Analyst

The Senior Support Analyst is responsible for overseeing and managing the day to day operations of their respective tower, ensuring efficient and effective resolution of IT issues and requests. This role involves leading a team of support specialists, coordinating with other IT departments and maintaining high levels of customer satisfaction through the delivery of our services.

Requirements

• 5+ years relevant industry experience
• ITIL certification highly preferred
• Experience in using a ticketing tool
• Basic understanding of SOX principals
• Good functional knowledge of MS Dynamics Navision and/or MS Dynamics 365 BC
• Ability to prepare technical documents for others to follow
• Ability to convey technical requirements in simple a non-technical manner
• Proficient in using Microsoft Outlook, Word, Excel and PowerPoint
• Fluent in English, both written and verbal
• Customer service orientated attitude
• Experience in effective communication with technical (GT) and non-technical (business) people
• Capable of working collaboratively with colleagues in person or remotely over the phone or with collaboration tools such as MS Teams
• Highly motivated team player with the skills and ability to manage changing priorities
• Solid and proven experience in supporting application environments