We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience.
Requirements
- Responsible for customer retention, employee retention and improving customer revenue for their assigned team
- Meet requirements for personal service production
- Continually monitor and balance labor utilization with production in order to optimize overall efficiencies
- Manage payroll for all Service Professionals and Lead Service Professionals within the team
- Strive to achieve high operational efficiency and effective labor management
- Growth and success of areas by ensuring safe and efficient delivery of quality services
- Execute plans for improvement of deficiencies identified by leadership for the team and report the progress
- Meet KPI standards
- Create a positive atmosphere of learning and growth for all Service Professionals
- Actively seeks opportunities to develop, improve and innovate themselves and their teams
- Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
- Review Service Professional performance metrics with the Operations Manager
- Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional
- Deliver excellent customer service to potential and existing customers
- Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion
- Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field
- Remain compliant with state and federal laws, regulations, and licensing.
Benefits
- Competitive annual salary $50,000-$65,000
- Annual performance bonus
- Yearly incentive trip
- Company iPhone provided
- Save money from driving our vehicle
- Company gas card provided
- Group Health, Dental, and Vision plans
- Pet insurance, Life insurance, and EAP benefits
- 401K with employer match up to 4%
- Paid holidays and paid time off
- Opportunity for advancement
- Upbeat and exciting company culture
