Customer Experience Advisor

ApplyBoard is a mission-driven, hyper-growth organization that connects international students, recruitment partners, and educational institutions on one intuitive and personalized platform. As a Customer Experience Advisor, you will assist applicants/customers throughout the admissions process by providing timely, accurate, and empathetic support.

Requirements

• An associate's or Bachelor's degree is an asset
• 1-3 years of customer service experience
• Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
• Strong analytical abilities, detail-oriented, and a high level of accuracy
• Working knowledge of Google spreadsheets, Microsoft Word, and Gmail
• Adept in researching and problem-solving capabilities
• Exceptional problem-solving skills under ambiguous circumstances