Strategic Customer Success Manager
Apply DigitalNew York, New York, United States • Toronto, Ontario, Canada
Posted October 28, 2025
Full Time
About the Company
Apply Digital is a global experience transformation partner specializing in AI-powered change and digital innovation. With expertise spanning strategy, design, engineering, and beyond, they help complex, multi-brand ecosystems modernize and maximize value for both businesses and customers. Their team of 750+ professionals has successfully transformed global brands like Kraft Heinz, NFL, and Lululemon, offering a wide range of services including product strategy, user experience, AI, AR/VR, and digital transformation.
Job Description
Apply Digital is seeking a Senior Strategic Customer Success Manager to join their growing Marketing Services team. This role will focus on driving renewals, expanding client accounts, and building scalable processes for enterprise clients. The ideal candidate will have a deep understanding of marketing automation and thrive in a fast-paced, remote-first environment.
Requirements
- 7+ years of experience in Email Marketing, CRM, or Lifecycle Marketing within an agency, SaaS, or marketing technology environment.
- Proven experience managing enterprise or multi-brand clients with complex marketing automation and data structures.
- Strong working knowledge of platforms such as Iterable, Braze, Salesforce Marketing Cloud, or similar tools.
- Solid understanding of audience segmentation, personalization logic, A/B testing, and campaign analytics.
- Demonstrated expertise in project management.
- Excellent communication and client relationship skills.
Benefits
- Great projects
- Inclusive and safe environment
- Learning opportunities
- Customizable benefits
- Flexible work arrangements
