Customer Success Manager (SMB, Philippines)

Manage a large group of SMB customers to achieve 100%+ Net Revenue Retention and 90% logo retention each year. Utilize automation tools, train clients on software, and resolve client concerns.

Requirements

• 2+ years of prior experience in B2B SaaS
• Extremely organized
• History of following through on commitments
• Strong data-analysis skills and problem-solving skills
• Strong work ethic with a results-oriented focus
• Effective in a remote work environment
• Good balance of customer empathy, relationship building, and sales ability
• Strong oral and written communication skills

Benefits

• 100% remote work
• Accrued PTO
• 19 official company holidays
• Health care
• Life insurance
• Amazing colleagues
• Energetic culture
• Inspiring mission & software product
• Ability to grow your career